FAQ


On Diaper Cakes


Q : What kind of items do you use in your diaper cakes?

A : We use only high quality products that are baby safe, practical and useful. All items are bought from trusted and reputable baby suppliers with brand names such as Carter's, Coloria, Simple Dimple, Bumble Bee, Baby B'Gosh and Gerber. They range from items like baby clothes, soft toys, baby feeding bottles, teethers, baby bibs, rattlers, musical toys and much more.


Q : What kind of diapers do you use?

A : We only use Mamypoko or Huggies Ultra Dry diapers, as from experience they are the best in the market in terms of quality. We usually use diapers in Newborn or Small size, but we can also use Medium or Large size to cater for 1 year old and above. You can find out the type of diapers we used in the 'Ingredients' section of each cake.


Q : What if I have something in mind for my gift?

A : You can most definitely email us! We at Babypoppits will be happy to help you customize your diaper cake. We can even embroider the little one's name on the blanket or towels to have that special touch. This takes longer so remember to check in on us early. Take a look at our previous personalized gifts at Items You've Missed .


Q : Where do you assemble your diaper cakes?

A : All our diaper cakes are assembled in our workshop that is a pet-free and smoke-free environment We maintain the highest level of hygiene conditions at our workshop.

Q : What do you use to assemble the diaper cakes?

A : The diapers are put together using rubber bands with ribbons to secure them together. The decorations are fastened to the cake using decorative pegs, pin fasteners or tape. None of the items are permanently stuck to each other, they are designed to be easily disassembled and ready for use. No harmful materials such as glue are used.


On Full Moon Packs


Q : How early do I have to place orders for the full moon packs?

A : On average, we require 10 working days from the date of delivery.


Q : How long can the perishable items last?

A : Boiled eggs - 1 to 2 days

Chocolate eggs & ABC block - 1 month

Sweets - 3 months

Nuts - 3 months

Cupcakes - 3 days


Q : Is there a minimum quantity order?

A : Yes, 25 packs for each design. If you require something less than this amount, drop us an email at enquiry@babypoppits.com .


Q : Do you do delivery?

A : If your order is above RM 400, we provide free delivery within Klang Valley or you can self-collect from us. Drop us an email at enquiry@babypoppits.com to arrange the pick-up point.

Q : Do you do delivery outside of Klang Valley?

A : As some of the items are perishable, we don't recommend delivering via courier. Please contact us via email at enquiry@babypoppits.com for more information.


Q : Do you sell your full moon items loose?

A : Yes, we do. Just drop us an email for more details.


Q : What are the payment terms?

A : We require a 30% deposit and the remaining 70% will be cash on delivery.


 

On Online Shopping


Q : What is a diaper cake?

A : This cake is inedible, i.e. won't be served to guests for dessert as it is entirely made up of disposable baby diapers and other baby/kids products. We publish all 'ingredients' of our diaper cakes so that you know what you are paying for. It will do double duty as a cute centerpiece and a very practical gift.


Q : How do I use the measurements in Babypoppits?

A : We use centimeter (cm) as our basic unit of measurement. For garments, we measure on flat surface, on the front only. Refer to How To Measure.


Q : How do I get Babypoppits' latest news and products?

A : Just subscribe to our newsletter. We will send an email to your account everytime we have new stock.


Q : How do I unsubscribe to Babypoppits' newsletter?

A : See Unsubscribe for further information.


Q : Can I cancel an order?

A : Once we receive your order, we strive to ship it to you as quickly as possible. Therefore, we cannot cancel your order once payment has been received.


Q : Can I return an item after it has been delivered to me?

A : Please refer to Shipping & Returns for more information.


Q : Why do the colors of the items vary from what I see online?

A : The color of the items may vary slightly from actual product due to monitor display settings.


Q : Do you sell wholesale?

A : Yes we do. Kindly Contact Us with your business details for more information.


Q : Are my personal information safe on this website?

A : We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system.


On Payment


Q : How do I make payment?

A : Babypoppits currently offers 3 modes of payment :-

1. Direct bank transfers (over the counter or online banking)

2. Cash on delivery (COD)

3. Paypal : Cash or credit card (Visa, Mastercard, American Express)

Please go to Payment for more info.


Q : Do I have a choice in currency payment?

A : Babypoppits transacts only in Malaysian Ringgit (MYR).


Q : Why does Paypal display charges in USD?

A : As Paypal does not accept payments in Malaysian Ringgit, it auto converts prices in Babypoppits to US Dollar based on Paypal's prevailing exchange rate. Your credit card will be billed in US Dollar.


Q : Do I need Paypal account in order to purchase items?

A : No, you can pay by credit/debit cards without having a Paypal account. When you are redirected to Paypal payment page, you will be presented with two options :

1. Pay using credit cards (shown on the left side of page), and

2. Log in Paypal account. Just click on the link on the left to pay by credit/debit card.


Q : Which credit/debit cards do you accept?

A : We currently accept Visa, Mastercard and American Express via Paypal.


Q : Is Paypal safe?

A : The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. Please visit www.paypal.com and click on security center for more information.


Q : How long will you hold the items once order form has been sent?

A : Once Babypoppits receives the order form, we will process the order and send you an order confirmation email to make payment. We will hold the order 3 days from the time we send the order confirmation email.


On Shipping


Q : What are the shipping charges?

A : With a minimum purchase of RM 25 and delivery within Peninsular Malaysia is complimentary. For East Malaysia and Singapore, shipping charges will be based on the weight of the item. You will see the exact price upon checkout (before Payment).


Q : Where do you ship to?

A : We ship to Peninsular Malaysia, East Malaysia and Singapore. We are currently using Pos Malaysia's registered parcel service. We also can accomodate international shipping, please contact us for the full rates.


Q : What is your shipping time frame?

A : See Shipping & Returns for full information.


Q : How do I track my shipment?

A : After you have made the payment, a shipping track number will be emailed to you. You may log on to Pos Malaysia to track your shipment.


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